Refund Policy
Thank you for choosing TRIMINOG SOLUTIONS (PVT) LTD. We are committed to providing reliable digital marketing services, software solutions, and SaaS-based subscriptions. Since our services primarily involve digital work, professional services, software access, and subscription-based solutions, our refund policy differs from policies applicable to physical products.
By purchasing our services or subscribing to our SaaS solutions, you acknowledge and agree to the refund terms described below.
1. Digital Marketing and Professional Services
a. Digital marketing services, including SEO, social media marketing, digital advertising management, content creation, website development, branding, and other professional services, are generally non-refundable once work has commenced.
b. If a project has not yet commenced, a refund request may be considered at the discretion of TRIMINOG SOLUTIONS (PVT) LTD, subject to any applicable agreement, quotation, invoice, or project terms.
c. Payments for completed work, delivered services, approved milestones, or work already performed are generally non-refundable.
d. Where a project is cancelled after work has commenced, any refund, if applicable, will be determined based on the work completed, resources used, third-party costs incurred, and the terms agreed with the client.
2. SaaS Subscriptions
a. SaaS subscription fees provide access to software, platforms, features, and services for the selected subscription period.
b. Subscription fees are generally non-refundable once the subscription period has started or access to the service has been provided.
c. Cancelling a subscription does not automatically result in a refund for the unused portion of the current subscription period unless otherwise stated in the applicable subscription agreement or required by applicable law.
d. If a subscription is cancelled, access to the relevant SaaS service may continue until the end of the applicable paid subscription period unless otherwise specified.
3. Duplicate or Incorrect Payments
If you believe that you have been charged more than once for the same service or subscription, please contact us as soon as possible. After reviewing the transaction, we may issue a refund for a verified duplicate or incorrect payment.
4. Service Issues
If you experience a technical issue, service interruption, or problem with a SaaS platform, please contact our support team so that we can investigate and attempt to resolve the issue.
Where appropriate, we may provide a service extension, account credit, correction, or other reasonable solution instead of a monetary refund.
5. Non-Refundable Services and Costs
The following may generally be non-refundable:
a. Digital marketing work that has already been completed or substantially performed.
b. Website development, software development, design, branding, content creation, or other custom work that has already commenced.
c. SaaS subscription fees after access to the service has been provided.
d. Third-party fees, advertising costs, domain registration fees, hosting fees, software licenses, API charges, payment processing fees, or other external costs that have already been incurred on behalf of the client.
e. Services or work that were delivered according to the agreed scope and approved by the client.
6. Refund Request Process
To request a refund, please contact TRIMINOG SOLUTIONS (PVT) LTD with your name, company name, invoice or transaction reference, service or subscription details, payment date, and the reason for your refund request.
All refund requests will be reviewed individually based on the applicable service agreement, quotation, invoice, subscription terms, work completed, and applicable law.
7. Refund Approval
If a refund is approved, we will normally process the refund using the original payment method where reasonably possible. The time required for the refund to appear in your account may depend on the payment provider, bank, or financial institution.
Any applicable transaction, payment processing, third-party, or other non-recoverable fees may be deducted from the refundable amount where permitted by the applicable agreement and law.
8. Cancellation of Services
Clients may request cancellation of ongoing services or subscriptions in accordance with the terms of their applicable agreement or subscription plan.
Cancellation does not automatically entitle the client to a refund for services already performed, work already delivered, or subscription periods that have already commenced.
9. Client Approval and Change Requests
Where a client has approved a design, development milestone, campaign, content, or other deliverable, subsequent changes or revisions outside the agreed scope may be treated as additional work and may incur additional charges.
Refund requests based solely on changes in preference after approval may not be accepted where the agreed work has already been completed or delivered.
10. Exceptional Circumstances
In exceptional circumstances, TRIMINOG SOLUTIONS (PVT) LTD may, at its reasonable discretion, offer a partial refund, account credit, service extension, replacement service, or other appropriate resolution.
Any such resolution will be considered on a case-by-case basis and does not create an obligation to provide the same resolution in future cases.
11. Third-Party Services
Certain services may depend on third-party platforms, including hosting providers, advertising platforms, payment providers, domain registrars, APIs, social media platforms, search engines, and other technology providers.
Fees paid to third parties on behalf of a client may not be refundable where the third-party provider has already provided the service or does not offer a refund.
12. Policy Changes
TRIMINOG SOLUTIONS (PVT) LTD reserves the right to update or modify this Refund Policy from time to time. Any changes will be published on this page with a revised "Last Updated" date.
The refund terms applicable to a particular project or subscription may also be governed by the specific quotation, invoice, service agreement, or subscription agreement provided to the customer.
13. Contact Us
If you have any questions regarding this Refund Policy or would like to submit a refund request, please contact TRIMINOG SOLUTIONS (PVT) LTD using the contact information available on our website.
Company: TRIMINOG SOLUTIONS (PVT) LTD
Website:
www.triminog.lk
Last Updated: October 2026